USABILITY EVALUATION OF A WEB-BASED HEALTH AWARENESS PORTAL ON SMARTPHONE DEVICES USING ISO 9241- 11 MODEL

Development of a Web Site Usability Instrument Based on Iso 9241-11

The importance of Web site usability is apparent. Previous studies have found that a usable Web site creates a positive attitude toward online stores, increases stickiness and revisit rates, and eventually stimulates online purchases. A usable Web site also provides benefits to e-business by reducing website development, support, and maintenance costs. The ISO 9241-11 standard for usability has...

What is Usability? A Characterization based on ISO 9241-11 and ISO/IEC 25010

According to Brooke [3] " Usability does not exist in any absolute sense; it can only be defined with reference to particular contexts. " That is, one cannot speak of usability without specifying what that particular usability is characterized by. Driven by the feedback of a reviewer at an international conference, I explore in which way one can precisely specify the kind of usability they are ...

Usability Evaluation of a Health Web Portal

Usability evaluation of mobile applications using ISO 9241 and ISO 25062 standards

This paper presents an empirical study based on a set of measures to evaluate the usability of mobile applications running on different mobile operating systems, including Android, iOS and Symbian. The aim is to evaluate empirically a framework that we have developed on the use of the Software Quality Standard ISO 9126 in mobile environments, especially the usability characteristic. To do that,...

ISO 9241-11 Revised: What Have We Learnt About Usability Since 1998?

A revision is currently being undertaken of ISO 9241-11, published in 1998 to provide guidance on usability. ISO-9241-11 defines usability in terms of effectiveness, efficiency and satisfaction in a particular context of use. The intention was to emphasise that usability is an outcome of interaction rather than a property of a product. This is now widely accepted. However, the standard also pla...